Shipping policy

Shipping Policy

Last Updated: December 28, 2025

Thank you for supporting my artwork. Below you’ll find details on how and when your order will be shipped.

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Processing Time

All orders are prepared and packaged with care.

Processing times may vary depending on the item:

• Original artwork: 3–7 business days

• Prints & art products: 3–10 business days (may vary during high-volume seasons)

• Custom or commissioned artwork: processing time varies and will be discussed during the commission process

Please note: Processing time is separate from carrier shipping time.

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Shipping Rates

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

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Domestic Shipping (United States)

I ship through trusted carriers such as USPS, UPS, or FedEx.

Estimated delivery time after processing:

• Standard: 3–7 business days

• Express: 1–3 business days

Tracking information will be sent to the email provided at checkout once your order ships.

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International Shipping

International shipping is available on select items.

Delivery times vary depending on destination and customs processing.

Customers are responsible for any customs duties, taxes, or VAT fees required by their country.

I cannot estimate or reimburse these charges.

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Packaging

All artwork is packaged to ensure safe delivery:

• Original paintings: reinforced protective packaging

• Prints: shipped flat or in secure tubes

• Merchandise: padded packaging when needed

I do my best to minimize waste while keeping your order protected.

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Damaged, Lost, or Missing Orders

If your order arrives damaged or is lost in transit, please reach out within 7 days of delivery or estimated delivery date with:

• Your order number

• Photos of the item and packaging (for damage claims)

I will help file a claim with the carrier and arrange a replacement or refund when possible.

Once a package is marked as delivered, I am not responsible for theft or misplacement.

Please make sure your shipping address is correct at checkout.

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Incorrect Shipping Information

If an incorrect address is provided and the package cannot be delivered:

• The customer is responsible for reshipping fees once the item is returned to me.

Please double-check your address before completing your order.

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Questions?

If you need help with your order or shipping options, I’m here for you.

📧 elliealexander907@gmail.com

📱 Instagram: @Ellie_alexander_art